Being able to contact your website hosting company when you have any sort of questions or encounter any problems is very important and how fast they will answer back and react is usually essential, in particular when your web site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are also a way to identify actual providers from resellers. The latter typically answer only to e-mails or support tickets and you will have to wait for a day or longer in order to get an answer. If your problem calls for a couple of replies, you may end up losing several days so as to get a basic problem fixed. Using a legitimate and trustworthy web hosting company, you should be able to get in touch with the support team at any time and receive an instant reply no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Website Hosting
The customer and technical support services for all our website hosting plans are twenty-four-seven, thus you can forget all about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an e-mail. In case you already have an account, you'll be able to open a support ticket on top of the other three options for communication. You'll be able to select the most suitable way to contact us depending on what your location is or the device you are using. We will assist you for almost any webhosting-related question that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive well-timed support, especially when your website is not running as it should be for some reason. All our Linux semi-dedicated service feature 24/7 customer and technical support, consequently if anything comes up, you're able to use several methods to contact us - phone line with several local numbers internationally, live chat, email messages and tickets. The first two methods are for pre-sales, billing and common issues, so that if you don't have an account yet, for instance, you are able to find additional information for our services, or we can help you with less complicated technical issues. The second two methods are for solely tech problems or everything that is more time-consuming considering that it's much easier follow the dialogue between you and our support crew. The warranted max reply time for them is only one hour, the regular one - 15-20 min, therefore you will not have to wait for an entire day so as to receive support as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through us, you will be able to contact us 24/7 for every server-related issue or fordifferent problems and / or questions with regard to the pre-installed software the server comes with. If you haven't purchased a VPS server package yet, you can find out more about our solutions by giving us a call or by employing our live chat service. For more tech problems, you'll be able to send an email or open a trouble ticket via your billing Control Panel and you'll get support within less than 1 hour regardless of the time of the day, even on holidays and weekends. The actual reply time generally does not exceed 30 minutes. If you're looking for assistance with third-party software, you are able to use the Managed Services upgrade that you can include to every single VPS plan and our admins will assist you with any installation or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive quick support in general, let alone when you run a whole server, so each dedicated server that we provide features 24/7 support with 1-hour response time guarantee regardless of the issue. This service is totally free for all the issues with the server or the software that was installed by our admins through the setup, so you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you could send an e-mail, and the actual reply time for either rarely surpasses 30 minutes as we have administrators available 24x7. If you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on three continents or you may employ our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, that you'll be able to include to your server package from the billing Control Panel.