Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every single help request you send to us will be replied to within maximum one hour. If your trouble ticket or e–mail requires further assistance from a server administrator, we’ll without delay forward it and leave a comment to let you know that your issue is being worked on. If you order the Optional Admin Services package, all of the server management services included there will be executed at a time of your choosing.

  • Top quality support service

  • A Top–Quality Customer Service

  • We will be at your disposal 24/7 to respond to any enquiries that you may have related to our Web Site Control Panel or any of the apps that we have installed for you on the server. If you also require help with server management tasks, you can examine our Optional Admin Services package, which includes backup hard disk space, weekly OS updates, server monitoring and restarting procedures, as well as installation and problem troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Every dedicated server is equipped with our free–of–cost Web Site Control Panel, which features a fully detailed knowledgebase plus a selection of step–by–step video tutorials. Whenever you need assistance with the Web Site Control Panel, just click on the Videos or Help buttons in the upper right corner.