Installation and Troubleshooting
What does the Installation & Troubleshooting package include? What services precisely can VPS and dedicated server users use?
Apart from having more system resources, a very good reason why you could get your own server and use it instead of a shared Internet hosting plan is that you can install and run a large selection of software. With a shared account, you could use applications, which do not need root access and aren't set up server-side, so in case you need specific software for your Internet sites, you cannot do the installation on a shared hosting server. This is not the case with a server of your own in which you'll be able to install anything you would like. The downside is that you may not have much experience and dealing with your own machine is more complex that managing a shared Internet hosting account where the service provider manages most things. That's why we offer an extra service for our hosting server plans called Installation & Troubleshooting and you can take advantage of it any time that you come across any problems with the administration of your machine.
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Installation and Troubleshooting in VPS Servers
You may add the upgrade with several mouse clicks whenever you require it and regardless of the
VPS servers plan which you have selected. This could be done either during the order process in case you think that you'll need help from the very start or at a later time from the VPS billing Control Panel if you have difficulties with any software on the server. Our expert administrators can install or troubleshoot any application for you in a very timely matter. The Installation & Troubleshooting upgrade includes one hour of custom work and you'll be able to use it at any time. The majority of tasks take less than that, consequently the remaining time shall be available for the future and you will be able to see it within the billing Control Panel constantly. You are able to use the upgrade as a separate service or on top of the thirty minutes of custom work which are a part of our Managed Services upgrade.
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Installation and Troubleshooting in Dedicated Servers
The upgrade is available with all our
dedicated servers and as long as you add it, our knowledgeable administrators can help you with everything on your hosting server. Including setting up any third-party software which you may want to use on the hosting server and troubleshooting any script that operates poorly or does not run at all. Our upgrade comes with one hour of work and in the event that a certain task is not very time-consuming, we will add the remaining time to your account. You'll be able to check out how many minutes are left inside your billing CP and use them whenever you need assistance again. The Installation & Troubleshooting upgrade can be ordered at any moment, so in the event that you require something to be set up in the very beginning, you can add it to your order during the sign up procedure, while if you need assistance later on, you'll be able to add it from the server billing area. Thirty minutes of custom work are supplied with our Managed Services pack as well, but in case you need additional work to be performed on the hosting server, the Installation & Troubleshooting upgrade will be a guarantee that your programs shall be installed and set up in the very best possible way.