A live chat is one of the channels of communication offered by some web hosting companies as part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech support. This method of communication is faster in comparison to a support ticket and it'll make it less likely to misspell or misunderstand anything as compared to a phone call with an agent. In addition, when the issue that you have needs some time to be examined and taken care of, you'll be able to do something different at the same time instead of just waiting, as you would have to do if you call. You can also use a live chat support service free of cost as long as you have Internet accessibility even when your website hosting provider is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Website Hosting
As part of the support services that we provide for our Linux website hosting, you'll find live chat support which is online every single day, even on holidays. You will be able to contact us no matter if you already own an account or not, because we will support you with all kinds of things, ranging from supplying you with common info about our solutions if you are not our customer yet and you are considering to purchase one of the packages, to helping you with installing an e-mail account in an email client. A part of the issues are more complex and time-consuming, so you will have to take advantage of the ticketing system which is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is available to all our prospective and current clients. If you are searching for a new web hosting account, you will be able to chat in real time to one of our representatives and get more information about our Linux semi-dedicated service in order to pick the right plan for your websites. If you already own an account with us, we will assist you in a very timely manner with general, billing and 1st level technicalmatters. Though in some cases you will need to open a ticket since there are issues that cannot be resolved on the live chat, we will be able to assist you with various basic jobs, for instance installing an email account in an e-mail client or forwarding one domain to another one. As a result, you will take advantage of prompt support and you will save time and effort.