Phone Support
Learn just what exactly phone support includes inside the web hosting world.
Although this isn't the keyfactor for you to distinguish a trustworthy website hosting supplier from a bad one and a reseller from an actual provider, the option to call and speak with a live person is a sign that you aren't working with a one-person company and that you can get in touch with somebody when you're looking for support. The telephone support for web hosting services may range from general to dedicated, thus the issues which can be resolved through a call differ based on the specific service provider. Generally, these issues are more basic and feature billing or 1st level technical issues because more difficult issues generally require a support ticket where both you and the system administrators can track the proceedings with a given situation. Nevertheless, having the option to call your service provider will save you a lot of time and efforts for the countless small things which will eventually show up when you manage your web hosting account.
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Phone Support in Website Hosting
All our
website hosting plans offer telephone support fourteen hours per day even on public holidays, which means that if you do not have an account yet, you'll be able to phone us and learn more about our services or if we meet the system requirements for your sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the number which is nearer to you. If you are an existing customer, we will help you promptly with any kind of general and billing matters and with a number of technical matters so as to save you time and efforts - we are aware of the fact that sometimes it is easier to talk with a live person so as to get things done right away. Of course, some problems cannot be managed on the phone, so in such a case you are able to take advantage of our ticketing system.
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Phone Support in Semi-dedicated Servers
Every time you want additional information regarding the
Linux semi-dedicated service that we provide, you are able to call any of the three support lines that we have worldwide - in the United States, the United Kingdom and Australia. In this way, you will be able to check ahead of time whether our solutions will be suitable for your web sites. In case you are already our client and you've got a semi-dedicated account, you will be able to get in touch with us over the phone for fourteen hours every day about any type of billing or basic issues. For strictly technical matters you're able to employ our ticketing system to communicate with our tech support since sometroubles simply require extra time to be solved, but we will assist you over the phone with numerous minor technical problems as well, saving you efforts and time.