There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will always find no matter which company you select is a support ticket system. This is the easiest communication channel for several reasons. In the event that no help desk support staff representative is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. Furthermore, you can copy and paste large pieces of info without needing to worry about printing mistakes, and in case a certain problem requires more time to be solved or a number of responses must be exchanged, all the information will be in one and the same location, so either party can always see the comments written by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are usually separate from the web hosting platform, which means that if you have to provide info or to follow guidelines, you will have to use at least two separate admin consoles and this number could rise in case you want to manage a handful of domains. Besides, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting a response.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing your website files or editing different settings. The ticketing system is being closely monitored 24x7 by our help desk support team representatives and the ticket response time is maximum sixty minutes, but it rarely takes more than 20 minutes to receive assistance. In stark contrast with some other providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for info concerning any technical or billing issue. Plus, you can see a number of articles, which will help you handle the commonest problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you want to touch base with our customer service staff members, you will be able to post a ticket straight from your Hepsia Control Panel instead of using an entirely different customer support platform like you’ll have to do with the vast majority of web hosting companies on the market. Our integrated ticketing system will permit you to post a new ticket without hassles and to search through older tickets using a clever search box. Also, you will be able to read the relevant knowledge base articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can carry out all these things without logging out of your Control Panel at any time, which suggests that if you stumble upon any difficulty or have a query, you can contact our support engineers and resolve the issue in question in no more than 60 minutes using one single platform.