Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Our tech assistance Department is on–line 24/7/365 to reply to every one of your help requests. Every ticket you post to us is going to be resolved within up to one hour. If your problem requires some help from one of our administrators, we’ll address the ticket to the technician on duty and will let you know that the situation is being taken care of.

  • Top quality support service

  • Top–quality Customer Help And Support Service

  • We give you around the clock customer help by using a ultra–fast ticket system incorporated into your Control Panel. You can write to us whenever you want about any of the programs that come installed in advance on the virtual server, such as the chosen Linux distribution, the server management panel and our in–house designed Web Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • An in–depth and consistently updated knowledge base is integrated into our in–house built Web Site Control Panel. It provides quick tips on how to conduct all the essential web site maintenance tasks. The Help zone gives you detailed how–to tutorials and step–by–step video training. You can gain access to the Help zone by hitting the Help or Video buttons in the top right part of each Control Panel section.