In case you have a website, a problem might always surface and it doesn’t automatically have to be related to the web hosting service. For example, something can go wrong when you bring an app up to date or some vital content can be edited or deleted unintentionally. No matter what the nature of the problem may be, you’ll need to get in touch with the respective customer care staff and ask them to recover a backup or to help you resolve the problem that you’re experiencing. How promptly they’ll do that will determine the span of time that your websites will be inaccessible. For particular sites such as community web portals or e-commerce portals, a continuous downtime interval can too often mean losing users and money. That’s why, it is extremely important to use the services of a hosting company that provides not only a very good customer support service, but also a well-timed one.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting feature a 1-hour response time guarantee, which means that no matter what query or issue you might have, we will always be there to lend you a helping hand. As a matter of fact, it seldom takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client service team representatives will be at your service 24x7, even on weekends and public holidays, which suggests that you will get immediate assistance anytime you need it. We are aware of precisely how costly time can be, so by the time we answer your ticket or email, we’ll have enquired into the matter and, if we haven’t figured out a solution, we’ll provide you with more information on what you have to do on your end – when the situation necessitates this. With our support service, you can rest assured that there will be someone to help you instantaneously, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our fast support service. You’ll receive a reply to any trouble ticket posted via the web hosting Control Panel or e-mail sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes significantly less time to explore and resolve a problem. We will supply you with more information in case the solution entails something that needs to be done on your end. In case you touch base with us during public holidays or weekends, the response time will be absolutely the same and considering the fact that our support staff is available 24/7, you will get timely help for virtually any general, technical or billing issue no matter what time of day or night it is.